Finlay Motor Group | New Ford Cars | New Volvo Cars | Used Cars | Naas

Service Advisor Job Opening

Finlay Motor Group are a local Ford & Volvo & used car dealership, located in the M7 Motor Park, Newhall Naas. Finlay Motor Group are also the only Irish suppliers of the Equi-Trek horse box range. With over 80 years in business, Finlay Motor Group’s state of the art showroom and workshop is a customer’s one stop shop for all your motoring needs.
Main Purpose of Service Advisor
To act as a point of contact for customers requiring service work and to coordinate service activity with the aim of achieving customer satisfaction and after-sales objectives.
Main Objectives  and  responsibilities
·         Dealing with customer questions, issues & queries at location, over the telephone and via email/online.
·         Check-in customer vehicle and clarify issues relating to the service/repair.
·         Upselling where possible, making customers aware of the various options available.
·         Providing general administrative and clerical support.
·         Processing cash, invoicing and taking payments physically or over the telephone.
·         Ensuring all documentation is processed/filed daily.
·         Arrange vehicles for repairs; initiate service documentation, job card production and follow-up systems.
·         Inspect nature of repair/service work required.
·         Working closely with Sales/Parts Department.
·         Processing Supplier / Customer Invoices.
Specific tasks
·         Achieve ‘hours sold’ targets in liaison with the workshop ensuring optimum utilisation.
·         Achieve high levels of customer satisfaction through effective job monitoring and communication with the customer.
·         Accurately follow dealership and manufacturer guidelines.
·         Ensure high standards of housekeeping and compliance with Health and Safety procedures.
·         Pro-actively contribute to departmental and inter-departmental teamwork and to be supportive of the overall company mission and related initiatives.
·         Always maintain a high standard of personal presentation.
Ideal Candidate
·         Experience in a main dealership an advantage
·         Automotive knowledge
·         1 years experience in the industry a minimum
Starting salary of €25,000 - possibility of earning up to €40,000 through targets/bonuses. 
Please send CV & cover letter to [email protected]