Service Advisor Job Opening
Finlay Motor Group are a
local Ford & Volvo & used car dealership, located in the M7 Motor Park,
Newhall Naas. Finlay Motor Group are also the only Irish suppliers of the
Equi-Trek horse box range. With over 80 years in business, Finlay Motor Group’s
state of the art showroom and workshop is a customer’s one stop shop for all
your motoring needs.
Main Purpose of Service
Advisor
To act as a point
of contact for customers requiring service work and to coordinate service
activity with the aim of achieving customer satisfaction and after-sales
objectives.
Main Objectives
and responsibilities
·
Dealing with customer
questions, issues & queries at location, over the telephone and via
email/online.
·
Check-in customer vehicle
and clarify issues relating to the service/repair.
·
Upselling where possible,
making customers aware of the various options available.
·
Providing general
administrative and clerical support.
·
Processing cash, invoicing
and taking payments physically or over the telephone.
·
Ensuring all documentation
is processed/filed daily.
·
Arrange vehicles for
repairs; initiate service documentation, job card production and follow-up
systems.
·
Inspect nature of
repair/service work required.
·
Working closely with
Sales/Parts Department.
·
Processing Supplier /
Customer Invoices.
Specific tasks
·
Achieve ‘hours sold’ targets in liaison with the workshop ensuring
optimum utilisation.
·
Achieve high levels of customer satisfaction through effective job
monitoring and communication with the customer.
·
Accurately follow dealership and manufacturer guidelines.
·
Ensure high standards of housekeeping and compliance with Health and
Safety procedures.
·
Pro-actively contribute to departmental and inter-departmental teamwork
and to be supportive of the overall company mission and related initiatives.
·
Always maintain a high standard of personal presentation.
Ideal Candidate
·
Experience in a main
dealership an advantage
·
Automotive knowledge
·
1 years experience in the
industry a minimum
Starting salary of €25,000 - possibility of earning up to €40,000 through targets/bonuses.
Please send CV & cover letter to
[email protected]
